Privacy Policy

1. Data Controller Information

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Neon Zinsik ("we", "us", or "our"). We are committed to maintaining the confidentiality, integrity, and availability of all personal records entrusted to our custody.

2. Categories of Personal Data Collected

We collect and process personal data strictly in connection with your technical engagement with our services. The data collected may include:

• Identification & Contact Data: Name, email address, telephone contact number, and country of residence provided during onboarding;
• Technical & Telemetry Data: Internet Protocol (IP) address, browser model, operating system architecture, device identifiers, time-zone offsets, and language configurations;
• Usage & Interaction Data: Analytical logs recording page interaction times, navigational flows, button clicks, diagnostic error traces, and feature utilization rates;
• Communications Data: Transcripts of communications, support inquiries, and correspondence transmitted between you and our support team.

3. Lawful Grounds for Processing

In accordance with Article 6 of the UK GDPR, we process personal data under one or more recognized legal bases:

• Performance of a Contract: Necessary for enabling user onboarding, maintaining software sessions, and fulfilling user requests;
• Legitimate Interests: Necessary for network security, algorithmic platform optimization, fraud prevention, and performance audits, where not overridden by your fundamental rights;
• Compliance with Legal Obligations: Fulfilling statutory record-keeping, anti-fraud directives, or lawful regulatory requirements under United Kingdom legislation;
• Explicit Consent: Obtained for specialized marketing notices or optional analytics cookies, which you may retract at any point without prejudice.

4. How We Utilize Your Information

We process the personal information we collect for specific, legitimate business purposes, including:

• Facilitating secure access and connection to our computational trading dashboard;
• Diagnosing server latency, anomalous execution bottlenecks, and infrastructural software bugs;
• Connecting prospective traders with vetted partner execution providers and brokerage liquidity hubs;
• Enforcing our Terms of Service and preventing unauthorized automated intrusion;
• Providing operational notifications, security advisories, and transactional updates.

5. Data Sharing and Third-Party Disclosures

Neon Zinsik does not sell, rent, or lease personal records to unaffiliated marketing brokers. Data transfers occur strictly under confidential, regulated circumstances:

• Technical Service Providers: Cloud hosting facilities, distributed database nodes, identity verification vendors, and cybersecurity monitoring services bound by rigorous data processing agreements;
• Liquidity and Broker Partners: Where you request integration or account activation with verified partner brokerages, pertinent details are transferred under encrypted transmission protocols;
• Statutory Authorities: Law enforcement agencies, regulators, or courts of competent jurisdiction where strictly required by applicable UK or international laws.

6. International Data Transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area, we implement robust safeguard mechanisms. Such transfers rely on UK Adequacy Regulations or standard International Data Transfer Agreements (IDTA) approved by the UK Information Commissioner's Office (ICO), ensuring your personal data benefits from an equivalent standard of security.

7. Data Retention and Safeguarding

We retain personal information only for the duration necessary to satisfy the objectives outlined in this Privacy Policy, or to adhere to statutory accounting and regulatory compliance mandates. When records are no longer required, they are permanently expunged or anonymized using cryptographic data erasure standards.

We employ administrative, physical, and advanced technical security safeguards—such as TLS encryption in transit and AES-256 encryption at rest—to shield your information from unauthorized access, accidental alteration, disclosure, or destruction.

8. Your Statutory Data Subject Rights

Under the UK GDPR and the Data Protection Act 2018, you possess several actionable rights regarding your personal records:

• Right of Access: Request confirmation and copies of personal data held regarding you;
• Right to Rectification: Require the correction of incomplete or inaccurate records;
• Right to Erasure ("Right to be Forgotten"): Request the deletion of personal information where no overriding legal basis exists;
• Right to Restrict Processing: Request suspension of data handling under specific dispute scenarios;
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format;
• Right to Object: Contest processing predicated upon our legitimate interests or direct communications.

To exercise any of these statutory rights, please submit an electronic request to our Data Protection Liaison at [email protected]. We endeavor to resolve verified inquiries within 30 days without fee.

9. Cookie Practices and Tracking

Our website utilizes necessary technical cookies for session integrity, operational load balancing, and secure authentication. Optional statistical telemetry cookies are deployed solely with your explicit consent, managed via your web browser preference controls.

10. Regulatory Supervision and Complaints

If you consider that our personal data practices infringe upon applicable United Kingdom data protection frameworks, you maintain the right to register a formal complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk